We will embrace and support the highest safety standards and practices in order to ensure that customers, employees, and the general public are safe and come to no harm. We will hold ourselves and our team members to these standards reliably and without fail.
OFFER RESPECT & FAIRNESS
We know that we are a valued and essential part of the Kool Pak° team because we interact with one another respectfully and address conflicts in a courteous and equitable manner. We are dedicated to listening to others for their input and appreciate their opinions and contributions.
OPT FOR TEAMWORK
We will remember that our individual responsibilities and tasks have a direct impact on the Kool Pak° team and we commit to being respectful of that impact. We will be considerate of the needs of the team and always recognize and appreciate that we are part of the solution.
LIVE UP TO YOUR COMMITMENTS
DWYSYWD: Backwards and forwards it says the same thing and means we will individually and collectively hold ourselves accountable for meeting our obligations and be proactive in informing others when we cannot keep a commitment.
We will work earnestly to maintain trust and confidence in our dealings with each other and our customers. We will always honor our commitments and work diligently to assure we receive the commitments made to us. We will persistently put integrity ahead of any self interest.
ACCEPT CHANGE & PROMOTE TECHNOLOGY
We will encourage the creation of positive change by constantly seeking ways to improve our company, our services, and our environment. We will continuously pursue cost-effective technology advances and support our customers with the most efficient and effectual transportation solutions available.
KNOW YOUR CUSTOMERS
We will deliberately strive to improve upon and embrace practices that make our service capabilities superior to those of our competition and to consistently meet our customers’ expectations. We will achieve this by understanding the product requirements and business needs of all customers.