With over 200 years of combined experience in temperature-controlled transportation, warehousing and food manufacturing in a broad range of businesses, the KOOL PAK°® management team fulfills the promise to provide worry-free transportation, logistics, and complete cold chain management services. Every one of our 150 employees and independent operators is committed to providing exceptional service and careful management of every shipment.
Steve Ness serves as President of KOOL PAK° LLC and has held this position since the purchase of the company in 1986. Steve is also president and chief executive officer of Ness Holding Co. Inc., which owns majority interest in KOOL PAK° LLC. Previously, he served as sales manager, vice president of sales, director, board member and chief executive officer.
Ness Holding Company has owned and operated businesses in the food industry since 1939, in manufacturing, importing, brokering, distributing, trucking, and warehousing. Steve is a graduate of the University of Oregon and Harvard Business School.
Wade Palmer has served as KOOL PAK’s Chief Executive Officer since 2022 and Chief Financial Officer since joining KOOL PAK° in 2003. Wade’s responsibilities include accounting, administration, regulatory, legal and information systems.
Previously, Wade was General Manager of Toyo Tanso USA, Inc., a graphite manufacturer. For 11 years, he served in various capacities including corporate controller and vice president of operations, US operations. Prior to Toyo Tanso, Wade worked for Ernst and Young. Wade received Bachelor of Science Degrees in Accounting and Corporate Finance from the University of Idaho.
Jamie Plowman serves as the Chief Operating Officer and Chief Marketing Officer. Jamie is also President and General Manager of Polar Express, an integral part of KOOL PAK°LLC since 2012.
Jamie worked in the transportation industry for ten years before starting Polar Express Transportation Ltd. in 1999. Based in Langley BC, Polar Express serves the Seattle – Vancouver BC corridor. KOOL PAK° purchased Polar Express in January 2012 and provides temperature-controlled warehousing in Langley and transportation services throughout Canada and the US.
Pamela Dinsdale joined KOOL PAK° in1996 working in various capacities over the years. She served as the Vice President of Sales from 2004 until July 2019 when she assumed her new role as Vice President of Business Analytics. Pam brings over 30 years of experience in the food industry. She has extensive knowledge of food products and the supply chain including transportation, distribution, warehousing, operations, costing, and food safety temperature requirements. Pam came to Kool Pak with 10 years of previous experience in the food industry gained while working for Ness and Company/Northwest Food Brokers.
Andrea Cole joins the KOOL PAK° leadership team with an extensive background in Human Resources management and an appreciation that employees are every organization’s greatest asset.
A native Arkansan, Andrea has lived and worked in Oregon for over 25 years, expanding her expertise in employee relations, HR compliance, performance management, policy and handbook development, benefits administration and complete employee life-cycle needs.